tag:blogger.com,1999:blog-8258000951954235035.post8301704690448284828..comments2024-03-28T01:15:58.182-06:00Comments on Adventures in Improving Access: Customer voice changes my thinking on changing our office practiceUnknownnoreply@blogger.comBlogger4125tag:blogger.com,1999:blog-8258000951954235035.post-47265359750967233122012-04-25T08:16:32.664-06:002012-04-25T08:16:32.664-06:00You've made a valuable point....customer (e.g....You've made a valuable point....customer (e.g. patient-centered care) service should always be at the forefront/center of everything we do....Lean strategies should only be used if they improve the customer experience.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8258000951954235035.post-89816922717613662742012-04-24T13:00:53.812-06:002012-04-24T13:00:53.812-06:00Great post Kishore. The challenge in a lean focuse...Great post Kishore. The challenge in a lean focused system, I believe, is to really understand value before ferreting out the waste - our patients, clients, and families seem best positioned to help us with this, as Ken so ably demonstrated:-) You should be commended for being so attuned and open to this input...I think it can be easily dismissed.Kath Stevensonhttps://www.blogger.com/profile/14818364738044021839noreply@blogger.comtag:blogger.com,1999:blog-8258000951954235035.post-37361438403214940812012-04-24T11:44:40.023-06:002012-04-24T11:44:40.023-06:00Very, very interesting. Speaking with 25 years of...Very, very interesting. Speaking with 25 years of emergency practice, that walk to the consult room gives you plenty of time to perform critical assessments of your patiet. You can tell quite a bit about someone by looking at their general demeanour, the way they move, how their clothes fit, their body habitus, facial colouring and expressions. Love your blog. It is often the high-point of my day. K. M. CullenAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-8258000951954235035.post-70249880679699215842012-04-24T11:01:08.881-06:002012-04-24T11:01:08.881-06:00Kishore,
Great blog! I'm always interested to ...Kishore,<br />Great blog! I'm always interested to see the intersection of Lean and Client and Family Centred Care. I am crazily excited about the direction our province is heading in both these important areas, but like you point out, I hope in our efforts to do all things 'lean' we don't lose sight of the balancing measures that we need to have in place to ensure that we aren't impacting our ability to provide client and family centred care. I think we're headed in the right direction though, by starting with listening to what our clients are saying! Thanks for leading on this front. <br />Victoria SchmidVictoria Schmidhttps://www.blogger.com/profile/08879158561675874210noreply@blogger.com