My son's current bedtime book is a biography of Gandhi (his choice!) As I've been reading it with him, I've learned some things about Gandhi's struggle to free India from British colonialism. Previously, my understanding of his life came from the 1982 biographical film, Gandhi.
Born and raised in India, Gandhi studied law in England and then traveled to South Africa. There, as depicted near the beginning of the film, he suffered the indignities of racial discrimination. These experiences led him to develop his ideas of nonviolent resistance, the application of which improved the lot of South African Indians. He then returned to India.
And changed the world.
Monday, September 21, 2009
Friday, September 4, 2009
See the Light
Last time, I told you about our plan to record the number of new consultations seen by each urologist, and then share the results with the whole group. The number of new consultations seen could be considered the basic currency of our practice, that is, each new consultation holds the same relative value. Once we're confident that our data is representative, we'll share it with all the urologists.
We did the same thing with our patient recall rates. That project revealed significant variations in recall rates among our docs. Although we never set actual target rates, we did encourage docs to come up with their own ways to modify their practices to reduce recall rates. I think much of that project's success resulted from showing the frequent-recallers that there was another way to do business. Their peers, working in the same environment, shared their ideas on making changes to engrained practice habits.
I hope for the same success with the latest project. I predict that we will find (once again) a significant variation, this time in the number of new consultations seen per physician. (Yes, I have peeked at the preliminary results.) We'll circulate that information and let the docs with low numbers formulate their own plans on how to modify their practices.
That's the plan I put forward at our office meeting this week. Some docs' response to that plan was pretty pointed.
We did the same thing with our patient recall rates. That project revealed significant variations in recall rates among our docs. Although we never set actual target rates, we did encourage docs to come up with their own ways to modify their practices to reduce recall rates. I think much of that project's success resulted from showing the frequent-recallers that there was another way to do business. Their peers, working in the same environment, shared their ideas on making changes to engrained practice habits.
I hope for the same success with the latest project. I predict that we will find (once again) a significant variation, this time in the number of new consultations seen per physician. (Yes, I have peeked at the preliminary results.) We'll circulate that information and let the docs with low numbers formulate their own plans on how to modify their practices.
That's the plan I put forward at our office meeting this week. Some docs' response to that plan was pretty pointed.
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